Payment & Delivery
Payment
Credit card Only.
The payment is dealt with Square.
Available cards are VISA / Master /AMEX / JCB / Discover / Diners/ Union Pay
List Price
All list prices include consumption tax (10%).
International Shipping costs extra fees.
Delivery
We will send you an auto-message for confirmation when we receive your order.
Your order will be shipped within 5 business days. We stop shipping operations on weekends.
Delivery Company：
Japan Post Co., Ltd., and postal service in your country.
International Shipping：
We will ship via ePacket (Air Letter Post) and it will take 3-10 days to reach you.
Normally a custom duty is not charged for a small amount or value of a personal import.
However, this is not guaranteed. A custom duty might be charged for items according to your country. For more details, please contact your local customs.
Due to COVID-19, the international delivery network doesn't work as normal. Deliveries take more time than usual. Since Japan Post stops deliveries to Australia, currently we stop shipping items to these countries.
Returns and Exchanges
If our product has a defect, we will comply with a refund, returns or exchanges.
Promptly contact us via e-mail within 10 days after its arrival,
However, we cannot meet your request for some products after use.
Contact
Business operator：
HOSTEL Ebi
Karasumanishiki Bld 4F,
683 Motohonenjicho, Nakagyo-ku, Kyoto 604-8144, Japan
Representer: Jiwon Kim
TEL: +81 75-211-5811
e-mail: info@hostel-ebi.com